Effective Date: 25 September, 2024

At Onukkhon, customer satisfaction is our top priority. We strive to offer high-quality electronic gadgets and ensure that every customer has a positive shopping experience. If for any reason you are not satisfied with your purchase, our return and refund policy is here to help.

Please carefully review our policy below to understand the conditions under which you can return products and request a refund.

1. Return Eligibility

You may request a return for most products within 30 days of receiving your order. To be eligible for a return, the item must meet the following conditions:

• Unused: The product must be in its original condition, unused, and free from any damage caused by the customer.
• Original Packaging: The item must be returned in its original packaging, with all accessories, manuals, and warranty cards included.
• Proof of Purchase: A valid receipt or order confirmation is required to initiate a return.

Non-Returnable Items:

• Digital goods (e.g., software, e-books, etc.).
• Gift cards or vouchers.
• Perishable items (if applicable).

2. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email our customer support team at Onukkhon2024@gmail.com or call +8801715083876 within 30 days of receiving the product. Please include your order number and a description of the issue.
2. Return Authorization: Our team will review your request and provide return instructions along with a Return Authorization (RA) number, if applicable.
3. Ship the Item: Pack the item securely in its original packaging and include the RA number. Ship the item to the address provided by our support team. Customers are responsible for return shipping costs, unless the item is defective or incorrect due to our error.

3. Refund Policy

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund request. If your return is approved, we will process your refund within 5-7 business days. The refund will be issued to the original payment method used during the purchase.

Please note:

• Shipping Fees: Original shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong item sent, damaged product).
• Partial Refunds: In certain cases, only partial refunds may be granted (e.g., items that show signs of use, missing components, or damaged packaging).

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective or incorrect item for the same product, contact us at Onukkhon2024@gmail.com within 7 days of receiving the product. We will provide instructions for exchanging the item at no additional cost.

5. Damaged or Defective Products

If your product arrives damaged or defective, please notify us immediately within 7 days of receiving your order. We will arrange for a replacement or provide a full refund after we have verified the condition of the item.

To expedite the process:

• Take photos of the damaged or defective product.
• Contact us at Onukkhon2024@gmail.com with your order number and photos.

6. Late or Missing Refunds

If you haven’t received your refund within the expected processing time, please take the following steps:

1. Check Your Bank Account: Refunds may take some time to post, depending on your bank.
2. Contact Your Credit Card Company: Processing times for credit card refunds may vary.
3. Reach Out to Us: If you’ve taken these steps and still haven’t received your refund, please contact us at Onukkhon2024@gmail.com or call +8801715083876.

7. Return Shipping

Customers are responsible for return shipping costs unless the product is damaged, defective, or incorrect due to an error by Onukkhon. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item and are not responsible for lost packages.

8. Changes to the Return and Refund Policy

We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically to stay informed about our return and refund processes.

Contact Us

If you have any questions or concerns about this Return and Refund Policy, please contact us at:

Email: onukkhon2024@gmail.com
Address: Chakhar Banaripara Barishal
Phone: +8801715083876

This Return and Refund Policy is designed to ensure transparency and provide a hassle-free experience when dealing with returns and refunds at Onukkhon.

This policy complies with standard practices in the US ecommerce market, ensuring customers have a clear understanding of their rights and the return process.